After-sales services network design of a household appliances manufacturer
نویسندگان
چکیده
منابع مشابه
The Integrated Supply Chain of After-sales Services Model: A Multi-objective Scatter Search Optimization Approach
Abstract: In recent decades, high profits of extended warranty have caused that third-party firms consider it as a lucrative after-sales service. However, customers division in terms of risk aversion and effect of offering extended warranty on manufacturers’ basic warranty should be investigated through adjusting such services. Since risk-averse customers welcome extended warranty, while the cu...
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ژورنال
عنوان ژورنال: Journal of the Operational Research Society
سال: 2017
ISSN: 0160-5682,1476-9360
DOI: 10.1057/s41274-016-0142-y